Here are the measures we are taking to ensure a covid-secure experience on our estate. We continue to regularly review our risk assessments in line with changing government guidelines and guest feedback.

The safest place to socialise – We can welcome groups of up to six from any one household or from mixed households in our outdoor winter dining areas.

Restaurants and hotels are still the safest place to socialise.  The data shows the spread of the virus has been concentrated in home transmission.  Restaurants and hotels are required to follow strict guidelines informed by rigorous risk assessments, creating the very safest place to have social contact with others.  Guests are responsible for following the guidance, the team are not responsible for questioning the guest’s judgement on these matters.  All visitors to our estate must have reservations and a booking lead must have registered name and contact details, allowing full compliance with track and trace.  We also suggest guests to use the NHS Track and Trace App by scanning in on arrival.

Our full procedures are noted below.

Masks

We will be offering guests masks to wear in the lobby area and corridors whilst moving around the house. Masks are to be used at the guest’s disgression however our team will continue to wear masks.

We are training staff to only communicate at the table after they have served a guest and stepped back 1m plus.  If at any point you do feel staff are closer than you are comfortable with, please do not hesitate to let them know by simply raising your hand.  They are trained to understand this is a sign that you would be more comfortable with a little more distance.  Staff will be washing their hands every half hour throughout service. Hand gel dispensers are available for guests and staff throughout the estate.

Social distancing – few places offer an acre per guest.  We have 45 for just 30 of you!

We do have the luxury of space for very generous social distancing in our house. All our tables are socially distanced in line the one metre plus guidance.

Turn down and housekeeping

We will enter your room for turn down. Please let us know if you would rather we didn’t. Our usual rigorous standards for housekeeping are applied and we now also steam clean all the fabrics between every stay and sanitise all surfaces.

Meetings and corporate bookings

For company bedroom bookings we offer up to 19 bedrooms but all residents must follow latest government guidelines if using food and beverage services and mixing at any point during their stay.  Company bookings are only taken on an exclusive use basis allowing careful management of guidelines.  A case by case consideration is given to any socially distanced meeting requirements for companies needing to meet in person to ensure the continuity of their business.

If you have any concerns or feel we can do anything further to ensure your safety please email help@hamptonmanor.com with the subject line COVID.